Software & Services Refund Policy

1. Purpose & Policy Scope

At Onesign Concept Enterprises Limited ("Onesign Concept", "we", "us"), we maintain transparent, predictable, and fair commercial terms. Because our offerings span distinct business categories — including immediate-download digital software products, bespoke milestone-based engineering projects, and ongoing monthly engineering retainers — our refund policies are tailored to each specific product type as detailed below.

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2. Standalone Software, Developer Tools & Boilerplates (Digital Downloads)

1. Non-Refundable Policy: Due to the irrevocable nature of downloadable software, source code repositories, and digital intellectual property, all sales of software licenses, developer CLIs, architectural boilerplates, and templates are final and non-refundable once download links, Git access, or cryptographic license keys have been generated. 2. Pre-Purchase Evaluation: To ensure our software meets your architectural requirements prior to purchase, we provide:

• Full live interactive demo environments for every software product
• Complete technical documentation, API specifications, and database schemas
• Clear system prerequisites, runtime requirements, and compatibility notes
• Direct pre-sales engineering consultation via contact@onesignconcept.com

3. Defect Remediation Guarantee: If a purchased software product contains a critical blocker that prevents core functionality as documented, and our engineering squad cannot resolve the defect within five (5) business days of receiving a reproducible bug report, we will, at our sole discretion, issue a replacement license or a full refund.

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3. Custom Software Engineering & Milestone-Based Engagements

1. Discovery & Architecture Deposits: Initial discovery, scoping, and architectural blueprint deposits are non-refundable once engineering sessions or sprint planning have commenced. 2. Milestone Deliverables: Bespoke engineering contracts are structured around sequential milestones (e.g., Sprint 1: Prototype, Sprint 2: API & Database, Sprint 3: Production Cutover). Each milestone includes a fourteen (14) day client acceptance review window. 3. Milestone Sign-Off: Once a milestone has been reviewed, approved, and deployed to staging or production, fees for that milestone are earned and non-refundable. 4. Project Cancellation & Unspent Funds: If a custom engineering project is terminated prior to completion by mutual written agreement, the Client is billed only for work completed and accepted up to the termination date. Any unspent funds deposited toward uncommenced milestones will be refunded to the original payment method within ten (10) business days.

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4. Monthly Engineering Retainers & SLA Contracts

1. Advance Billing: Dedicated engineering retainers are billed on a recurring monthly schedule in advance of the service cycle. 2. Cancellation Notice: Retainer agreements may be cancelled at any time by providing written notice at least fourteen (14) calendar days prior to the start of the next monthly billing cycle. 3. Unused Hours: Retainer allocations represent reserved senior engineering capacity. Unused hours roll over into subsequent months in accordance with your specific SLA agreement, but are not redeemable for cash refunds.

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5. Chargebacks & Payment Dispute Protocol

We take commercial disputes seriously and encourage immediate dialogue to resolve any billing questions: 1. Direct Resolution First: If you believe an invoice or transaction was processed in error, you agree to contact billing@onesignconcept.com before initiating a dispute or chargeback with your bank, Stripe, or PayPal. 2. Consequences of Fraudulent Chargebacks: Initiating an unjustified chargeback or fraudulent payment dispute will result in the immediate revocation of all active software license keys, termination of API access, and potential legal action to recover outstanding balances plus administrative collection fees.

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6. How to Submit a Refund Inquiry

To submit a formal refund or billing inquiry, send an email to billing@onesignconcept.com containing:

• Order or Invoice Reference Number
• Organization Name and registered account email
• Clear description of the transaction and reason for the inquiry
• Relevant technical documentation or bug reports (if requesting defect remediation)

Our billing and legal operations team reviews all inquiries and issues formal written determinations within five (5) business days.